Last updated: 16 October 2026
1. How to submit a request
To request a cancellation or refund, email mjsuchcicki@gmail.com with your name, project or invoice reference and an explanation of the request.
2. Before work starts
If no development or separately agreed preparatory work has started, prepaid service amounts may be refundable in full, subject to any approved third-party costs and rights under applicable law.
3. During an active project
When work has begun, any refundable amount is assessed against the agreed scope, work already completed, prepaid milestones and pre-approved third-party costs. The calculation and any required refund are subject to the individual agreement and applicable law.
4. Incomplete or non-conforming delivery
If delivered work does not match the agreed specification, please report the issue by email. The service provider will consider correction, completion, an appropriate price adjustment or another remedy, including a refund when required by the agreement or applicable law.
5. Refund processing
Once approved, refunds are normally initiated within 14 calendar days, unless a shorter period applies by law. Refunds are sent via the original method when feasible, otherwise by another mutually agreed method. Bank and payment-provider processing times may vary.
6. Mandatory rights
This policy does not limit or replace mandatory statutory rights that apply to the client.